Dispatch board
What the office sees. Every order, every rider, updating as drops close — no ringing round to find a driver.
From a spreadsheet to a plan
Drop in the day’s orders — the same Excel sheet you already keep — and Waypoint assigns them to riders and sequences the stops. No one plans routes by hand at 6am.
1 · The orders come in
18 rows · 24 KB
2 · The plan comes back
The rider’s phone
Drivers don’t get a spreadsheet — they get their next stop, turn-by-turn, and close each drop with a photo or a reason it failed. That’s where the proof comes from.
Why it matters
Tap Delivered or Couldn’t deliver on the stop to see how a rider closes it.
Your customer’s tracking page — under your brand
The consignee gets a link with Falcon Express on it, not Waypoint. Same live status, same proof photo — it just looks like it came from you.
White-label, end to end
History & disputes
When a customer says “nothing arrived” three weeks later, the whole delivery is right here — searchable, with the proof photo and the exact time attached.
| Waybill | Consignee | Zone | Rider | Status | Closed | COD |
|---|